Type of Opportunity: Full Time

FTE: 1.000000

Exempt: No

Work Schedule: Varied Days and Hours

Shift: 1

Location: US:NM:Ruidoso:Lincoln County Med Center

High School Diploma or GED


Other information:
High school diploma or GED. Less than one year experience in clerical office setting or in healthcare setting. One to two years customer service experience. Must be able to work cooperatively with the public as well as all levels of staff and management in the organization. Requires exceptional organizational and prioritization skills. Basic computer keyboard experience and ten key required

Responsible for creating accounts in the Hospital Information System. Will act as gatekeeper to validate and verify the demographic information updated into the Hospital Information System by the patient at time of service. Ensures patients medical record number is not duplicated to ensure patient safety. Provides a high level of customer service when dealing with physicians, hospital departments, patients, and their families

Acts as information center, answers telephones, relays messages and screens visitors.
Registers all patient types to ensure proper documentation, to include obtaining complete demographic and billing data to comply with billing and regulatory agency requirements, insurance verification and designated scope.
Obtains signatures on all required documents.
Checks online payors for eligibility on self pay patients
Receive payments from patients and issues receipts, reconciles daily cash and verifies cash balances, posts and prepares receipts for deposit.
Maintains and fosters effective public relations with patients, physicians and the public.
Documents all activity in the Hospital Information system.
Completes updates on patient demographic, financial, and compliance information in the Medipac system.
Utilizes the necessary systems to proactively complete registration, and verification functions.
Communicates with patients in a confidential professional manner using tact and diplomacy. Advises patients and their families of co-pays, deductibles, and coinsurances at time of service.
Provides for extra coverage as needed.
Receives constructive feedback from the Patient Access Supervisor and incorporates it into daily operations.
In compliance with established departmental policies and procedures, objectives, quality assurance program, safety environmental, and infection control standards. Ensure compliance with HIPPA, EMTALA, and JCAHO.

Competencies and skills:
SKILL-Ability to effectively interact with customers to understand their needs and explain data
SKILL-Medical Terminology
SKILL-Microsoft Office
Planning and coordinating organizational change
Anticipating & Addressing Customer Needs
Educating Employees, Customers & Transferring Knowledge
Functioning as an Effective Contingent Member
Diagnosing & Resolving Problems
Acquiring & Applying Superior Skills to achieve Quality Outcomes
Functioning as an Effective Team Member
SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
SKILL-Written communication

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other characteristic protected by law. Presbyterian Healthcare Services is a drug-free and tobacco-free employer with smoke free campuses.


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