Patient Scheduler - Radiology
Ruidoso, NM Ruidoso, NM Full-time Full-time Up to $21.
48 an hour Up to $21.
48 an hour Overview:
The Patient Scheduler coordinates the encounter or episode process for our patients and consumers by performing activities related to patient scheduling.
Accuracy in scheduling is paramount in performance.
Responsible for providing excellent patient experience.
Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions.
Secure prior authorization or referral in applicable situations.
Use on-line tools to validate eligibility of coverage for presenting patients.
Provides comfort rounding and communicates delays with exceptional patient experience tools.
We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique program including free, on-site and community based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.
Presbyterian is committed to an inclusive and equitable environment where everyone is valued and empowered for success.
We believe our environment should reflect the diversity of our community.
How you grow, learn and thrive matters here.
Educational and career development options, including tuition and certification reimbursement, scholarship opportunities.
Strongline staff safety (a wearable badge that allows employees to quickly and discreetly call for help when safety is a concern).
Shift differentials for nights and weekends Differentials for higher education, certifications and various lead roles Malpractice liability insurance Type of Opportunity:
Full Time FTE:
1.
000000 Exempt:
No Work Schedule:
Weekday Schedule Monday-Friday
Qualifications:
Requires High school Diploma/GED required.
A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
Responsibilities:
Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments Coordinates advanced scheduling visit types to include physicians, APCs, resources and technicians Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times Ability to manage conflict and appropriately request the help of a supervisor when needed Round with patients waiting to insure their comfort and to inform of delays when applicable Performs the patient scheduling process and validating accurate patient demographics Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines) Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Comprehend quality service connection to patient satisfaction and reimbursement Participates in metric goals for telephones performance metrics, TSF and abandonment rate Perform confirmation calls when applicable to include directions and instructions as required by the visit type Respond quickly to patients showing distress.
Follow guidelines set forth by the Clinic Manger to alert the clinical team.
Assist in any manner the clinic team directs.
Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat.
Report any concern that may create a safety issue.
Annual competency completion of Clerical Staff during a Code Blue Perform assigned patient care responsibilities, which may include
Benefits:
Learn more about our employee benefits by clicking on this link:
https:
//www.
phs.
org/careers/why-work-with-us/benefits About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members and the communities we serve.
We are a locally owned, not-for-profit healthcare system comprised of nin hospitals, a statewide health plan and a growing multi-speciality medical group.
Founded in New EMexico in 1908, we are the state's largest private employer with nearly 13,000 employees, including over 1,200 providers and nearly 3,500 nurses.
Our health plan serves more than 640,000 members statewise and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial Health Plans.
AA/EOE/VET/DISABLED.
PHS is a drug-free and tobacco-free employer with smoke free campuses.
Offer
Disclaimer:
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Compensation decisions are dependent upon the facts and circumstances of each offer.
Maximum Offer:
USD $21.
48/Hr.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
48 an hour Up to $21.
48 an hour Overview:
The Patient Scheduler coordinates the encounter or episode process for our patients and consumers by performing activities related to patient scheduling.
Accuracy in scheduling is paramount in performance.
Responsible for providing excellent patient experience.
Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions.
Secure prior authorization or referral in applicable situations.
Use on-line tools to validate eligibility of coverage for presenting patients.
Provides comfort rounding and communicates delays with exceptional patient experience tools.
We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique program including free, on-site and community based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.
Presbyterian is committed to an inclusive and equitable environment where everyone is valued and empowered for success.
We believe our environment should reflect the diversity of our community.
How you grow, learn and thrive matters here.
Educational and career development options, including tuition and certification reimbursement, scholarship opportunities.
Strongline staff safety (a wearable badge that allows employees to quickly and discreetly call for help when safety is a concern).
Shift differentials for nights and weekends Differentials for higher education, certifications and various lead roles Malpractice liability insurance Type of Opportunity:
Full Time FTE:
1.
000000 Exempt:
No Work Schedule:
Weekday Schedule Monday-Friday
Qualifications:
Requires High school Diploma/GED required.
A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
Responsibilities:
Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments Coordinates advanced scheduling visit types to include physicians, APCs, resources and technicians Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times Ability to manage conflict and appropriately request the help of a supervisor when needed Round with patients waiting to insure their comfort and to inform of delays when applicable Performs the patient scheduling process and validating accurate patient demographics Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines) Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Comprehend quality service connection to patient satisfaction and reimbursement Participates in metric goals for telephones performance metrics, TSF and abandonment rate Perform confirmation calls when applicable to include directions and instructions as required by the visit type Respond quickly to patients showing distress.
Follow guidelines set forth by the Clinic Manger to alert the clinical team.
Assist in any manner the clinic team directs.
Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat.
Report any concern that may create a safety issue.
Annual competency completion of Clerical Staff during a Code Blue Perform assigned patient care responsibilities, which may include
Benefits:
Learn more about our employee benefits by clicking on this link:
https:
//www.
phs.
org/careers/why-work-with-us/benefits About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members and the communities we serve.
We are a locally owned, not-for-profit healthcare system comprised of nin hospitals, a statewide health plan and a growing multi-speciality medical group.
Founded in New EMexico in 1908, we are the state's largest private employer with nearly 13,000 employees, including over 1,200 providers and nearly 3,500 nurses.
Our health plan serves more than 640,000 members statewise and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial Health Plans.
AA/EOE/VET/DISABLED.
PHS is a drug-free and tobacco-free employer with smoke free campuses.
Offer
Disclaimer:
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Compensation decisions are dependent upon the facts and circumstances of each offer.
Maximum Offer:
USD $21.
48/Hr.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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